Fourth-Quarter and Full-Year 2017 Results
- Revenue increased five percent to $666 million for fourth quarter and six percent to $2,912 million for full year
- Net income of $306 million, or $2.26 per share, in the fourth quarter, versus $31 million, or $0.23 per share, a year ago, and $510 million, or $3.76 per share, for full year, versus $155 million, or $1.13 per share, a year ago, primarily due to the impact of Tax Cuts and Jobs Act
- Net income favorably impacted by $271 million, or $2.00 per share, related to adjustment to deferred income taxes driven by enactment of Tax Cuts and Jobs Act
- Adjusted net income (1) of $48 million, or $0.35 per share, in the fourth quarter, versus $60 million, or $0.44 per share, a year ago, and $286 million, or $2.11 per share, for full year, versus $281 million, or $2.04 per share, a year ago
- Adjusted EBITDA (2) decreased seven percent to $135 million for fourth quarter and increased two percent to $678 million for full year
- Continued strong cash flow conversion in 2017
- ServiceMaster entered into an agreement to purchase and combine its Terminix national account pest control operations with Copesan Services, Inc., one of the largest national providers of commercial pest management in the country
Full-Year 2018 Outlook
- Revenue guidance between $3,015 million and $3,045 million, or growth over prior year between four percent and five percent, and Adjusted EBITDA between $690 million and $705 million, or growth between two percent and four percent over prior year. The 2018 outlook assumes AHS remains with the Company for the full year and excludes the impact of any costs related to the planned separation of AHS in the third-quarter 2018 and any potential acquisitions
ServiceMaster
Global Holdings, Inc. (NYSE: SERV), a leading provider of
essential residential and commercial services, today announced unaudited
fourth-quarter and full-year 2017 results.
Fourth-Quarter 2017 Results
For the fourth quarter, the company reported a year-over-year revenue
increase of five percent. The increase in revenue was driven primarily
by eight percent organic growth at American Home Shield (“AHS”) and the
impact of acquiring Landmark Home Warranty (“Landmark”) in November
2016. Fourth-quarter 2017 net income was $306 million, or $2.26 per
share, versus $31 million, or $0.23 per share, in the same period in
2016. Fourth-quarter net income was favorably impacted by a $271 million
adjustment to deferred income taxes driven by the enactment of the Tax
Cuts and Jobs Act on December 22, 2017. Fourth-quarter 2017 adjusted
EBITDA was $135 million, a year-over-year decrease of $9 million, or
seven percent, driven by an $11 million decline at Terminix.
Fourth-quarter 2017 adjusted net income was $48 million, or $0.35 per
share versus $60 million, or $0.44 per share, for the same period in
2016.
“In the fourth quarter, we executed on our strategies to deliver
long-term growth by continuing to make much needed investments in our
Terminix business, including strengthening our business leadership,
enhancing process and systems capabilities, and empowering our
technicians to significantly improve the customer experience we
provide,” said chief executive officer Nik Varty. “At American Home
Shield and the Franchise Services Group, strong revenue increases
reflected our continued focus on growth through improving customer
service.”
Full-Year 2017 Results
For the full year, the company reported a year-over-year revenue
increase of six percent. The increase in revenue was driven primarily by
eight percent organic growth at AHS and the impact of acquiring both
OneGuard Home Warranty (“OneGuard”) in June 2016 and Landmark. Full-year
2017 net income was $510 million, or $3.76 per share, versus full-year
2016 net income of $155 million, or $1.13 per share. Full-year 2017 net
income was favorably impacted by the $271 million adjustment to deferred
income taxes driven by the enactment of the Tax Cuts and Jobs Act on
December 22, 2017. The year-over-year comparison was also favorably
impacted by full-year 2016 pre-tax income including charges for
fumigation-related matters of $93 million and an insurance reserve
adjustment of $23 million. Full-year 2017 Adjusted EBITDA was $678
million, a year-over-year increase of $11 million, or two percent,
driven largely by increases at AHS and the Franchise Services Group of
$40 million and $8 million, respectively, and mostly offset by a $41
million decline at Terminix, primarily due to business transformation
initiatives, including investments in sales and marketing to drive
growth and production labor to improve the customer experience.
Full-year 2017 adjusted net income was $286 million, or $2.11 per share,
versus full-year 2016 adjusted net income of $281 million, or $2.04 per
share.
Varty added, “We are making good progress on our strategic
transformation plan at Terminix, where we believe our emphasis on
customer service and technician empowerment will continue to create
momentum in 2018. Overall, our business continues to benefit from
strengthening our leadership team and driving greater accountability.
“In addition, we remain on track with our previously announced plans to
spin off American Home Shield in the third quarter of 2018. The planned
spin-off will better position both AHS and ServiceMaster for the future,
allowing them to pursue distinct strategies and growth opportunities,”
Varty concluded.
|
Consolidated Performance
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended December 31,
|
|
Year Ended December 31,
|
$ millions
|
|
2017
|
|
2016
|
|
B/(W)
|
|
2017
|
|
2016
|
|
B/(W)
|
Revenue
|
|
$
|
666
|
|
|
$
|
633
|
|
|
$
|
32
|
|
|
|
$
|
2,912
|
|
|
$
|
2,746
|
|
|
$
|
165
|
|
|
YoY growth
|
|
|
|
|
|
|
5.1
|
|
%
|
|
|
|
|
|
|
6.0
|
|
%
|
Gross Margin
|
|
|
294
|
|
|
|
288
|
|
|
|
5
|
|
|
|
|
1,360
|
|
|
|
1,298
|
|
|
|
62
|
|
|
% of revenue
|
|
|
44.1
|
%
|
|
|
45.5
|
%
|
|
|
(1.4
|
)
|
pts
|
|
|
46.7
|
%
|
|
|
47.3
|
%
|
|
|
(0.6
|
)
|
pts
|
SG&A
|
|
|
(182
|
)
|
|
|
(166
|
)
|
|
|
(16
|
)
|
|
|
|
(773
|
)
|
|
|
(711
|
)
|
|
|
(62
|
)
|
|
% of revenue
|
|
|
27.3
|
%
|
|
|
26.1
|
%
|
|
|
(1.2
|
)
|
pts
|
|
|
26.6
|
%
|
|
|
25.9
|
%
|
|
|
(0.7
|
)
|
pts
|
Income from Continuing Operations before Income Taxes
|
|
|
57
|
|
|
|
41
|
|
|
|
16
|
|
|
|
|
370
|
|
|
|
241
|
|
|
|
128
|
|
|
% of revenue
|
|
|
8.6
|
%
|
|
|
6.5
|
%
|
|
|
2.1
|
|
pts
|
|
|
12.7
|
%
|
|
|
8.8
|
%
|
|
|
3.9
|
|
pts
|
Net Income
|
|
|
306
|
|
|
|
31
|
|
|
|
275
|
|
|
|
|
510
|
|
|
|
155
|
|
|
|
355
|
|
|
% of revenue
|
|
|
45.9
|
%
|
|
|
4.9
|
%
|
|
|
41.0
|
|
pts
|
|
|
17.5
|
%
|
|
|
5.6
|
%
|
|
|
11.9
|
|
pts
|
Adjusted Net Income
(1)
|
|
|
48
|
|
|
|
60
|
|
|
|
(12
|
)
|
|
|
|
286
|
|
|
|
281
|
|
|
|
5
|
|
|
% of revenue
|
|
|
7.2
|
%
|
|
|
9.4
|
%
|
|
|
(2.2
|
)
|
pts
|
|
|
9.8
|
%
|
|
|
10.2
|
%
|
|
|
(0.4
|
)
|
pts
|
Adjusted EBITDA
(2)
|
|
|
135
|
|
|
|
144
|
|
|
|
(9
|
)
|
|
|
|
678
|
|
|
|
667
|
|
|
|
11
|
|
|
% of revenue
|
|
|
20.3
|
%
|
|
|
22.8
|
%
|
|
|
(2.5
|
)
|
pts
|
|
|
23.3
|
%
|
|
|
24.3
|
%
|
|
|
(1.0
|
)
|
pts
|
Net Cash Provided from Operating Activities from Continuing
Operations
|
|
|
73
|
|
|
|
111
|
|
|
|
(38
|
)
|
|
|
|
413
|
|
|
|
325
|
|
|
|
88
|
|
|
Free Cash Flow
(3)
|
|
|
46
|
|
|
|
100
|
|
|
|
(54
|
)
|
|
|
|
338
|
|
|
|
270
|
|
|
|
69
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Segment Performance
|
|
Revenue and Adjusted EBITDA for each reportable segment and
Corporate were as follows:
|
|
|
|
|
Three Months Ended December 31, 2017
|
|
Year Ended December 31, 2017
|
|
|
Revenue
|
|
Adjusted EBITDA
|
|
Revenue
|
|
Adjusted EBITDA
|
$ millions
|
|
2017
|
|
B/(W) vs. PY
|
|
2017
|
|
B/(W) vs. PY
|
|
2017
|
|
B/(W) vs. PY
|
|
2017
|
|
B/(W) vs. PY
|
Terminix
|
|
$
|
353
|
|
$
|
4
|
|
|
$
|
62
|
|
|
$
|
(11
|
)
|
|
|
$
|
1,541
|
|
$
|
18
|
|
|
$
|
330
|
|
|
$
|
(41
|
)
|
|
YoY growth / % of revenue
|
|
|
|
|
1.0
|
%
|
|
|
17.4
|
%
|
|
|
(3.4
|
)
|
pts
|
|
|
|
|
1.2
|
%
|
|
|
21.4
|
%
|
|
|
(2.9
|
)
|
pts
|
American Home Shield
|
|
|
257
|
|
|
23
|
|
|
|
51
|
|
|
|
—
|
|
|
|
|
1,157
|
|
|
137
|
|
|
|
260
|
|
|
|
40
|
|
|
YoY growth / % of revenue
|
|
|
|
|
10.0
|
%
|
|
|
19.7
|
%
|
|
|
(1.8
|
)
|
pts
|
|
|
|
|
13.4
|
%
|
|
|
22.5
|
%
|
|
|
0.9
|
|
pts
|
Franchise Services Group
|
|
|
55
|
|
|
5
|
|
|
|
22
|
|
|
|
1
|
|
|
|
|
212
|
|
|
12
|
|
|
|
87
|
|
|
|
8
|
|
|
YoY growth / % of revenue
|
|
|
|
|
11.0
|
%
|
|
|
40.5
|
%
|
|
|
(2.3
|
)
|
pts
|
|
|
|
|
6.0
|
%
|
|
|
41.0
|
%
|
|
|
1.6
|
|
pts
|
Corporate
(4)
|
|
|
—
|
|
|
—
|
|
|
|
1
|
|
|
|
—
|
|
|
|
|
2
|
|
|
(1
|
)
|
|
|
1
|
|
|
|
4
|
|
|
Total
|
|
$
|
666
|
|
$
|
32
|
|
|
$
|
135
|
|
|
$
|
(9
|
)
|
|
|
$
|
2,912
|
|
$
|
165
|
|
|
$
|
678
|
|
|
$
|
11
|
|
|
YoY growth / % of revenue
|
|
|
|
|
5.1
|
%
|
|
|
20.3
|
%
|
|
|
(2.5
|
)
|
pts
|
|
|
|
|
6.0
|
%
|
|
|
23.3
|
%
|
|
|
(1.0
|
)
|
pts
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Reconciliations of net income to adjusted net income and Adjusted
EBITDA, as well as a reconciliation of net cash provided from operating
activities from continuing operations to free cash flow, are set forth
below in this press release.
Terminix
Terminix reported a one percent year-over-year revenue increase in the
fourth quarter of 2017 as increases in core termite control and wildlife
exclusion sales were offset by a decline in core pest control revenue,
including the expected decline in revenue associated with the prior
acquisition of Alterra Pest Control. Adjusting to remove the impact of
Alterra customer attrition, revenue would have grown two percent in the
fourth quarter of 2017. Adjusted EBITDA decreased 15 percent, or $11
million, versus prior year, primarily reflecting an $8 million increase
in sales and marketing costs, a $1 million increase in termite damage
claims, a $1 million increase in insurance costs, $2 million increase in
other costs and a $1 million increase in production labor costs
associated with the company’s effort to improve safety, customer service
and retention, offset, in part, by a $1 million increase in revenue
conversion.
For the full year, Terminix reported a one percent year-over-year
revenue increase as growth in core termite control and wildlife
exclusion, insulation and mosquito sales were offset by a decline in
core pest control revenue, including the expected $19 million decline in
revenue associated with the prior acquisition of Alterra Pest Control.
Hurricanes Harvey and Irma also negatively impacted 2017 third quarter
revenue by $4 million as the result of 53 branches, primarily in Texas
and Florida, being temporarily closed for a period of time in August and
September. Adjusting to remove the impact of Alterra customer attrition,
revenue would have grown two percent versus prior year. Adjusted EBITDA
decreased 11 percent, or $41 million, versus prior year, primarily
reflecting a $20 million increase in sales and marketing costs, a $11
million increase in production labor costs associated with the company’s
effort to improve safety, customer service and retention, a $10 million
increase in termite damage claims, a $6 million increase in insurance
costs, a $3 million increase in other costs and a $3 million impact due
to the revenue loss caused by hurricanes Harvey and Irma, offset, in
part by a $10 million increase in revenue conversion.
American Home Shield
American Home Shield reported a 10 percent year-over-year revenue
increase in the fourth quarter of 2017 driven by new unit sales growth,
improved price realization and the impact of the Landmark acquisition.
AHS’s organic revenue growth was eight percent in the fourth quarter
versus prior year. For the quarter, Adjusted EBITDA increased one
percent versus prior year, primarily reflecting a $10 million increase
from the conversion of higher organic revenue and a $1 million decrease
in other costs, offset, in part, by an $8 million increase in claims
costs due primarily to higher incidence rates, a $3 million increase in
sales and marketing costs and a $1 million increase in call center
costs. The increase in sales and marketing costs was driven by increased
marketing spending to drive sales growth and the increase in customer
care center service costs related to an investment to improve customer
service levels.
For the full year, American Home Shield reported a 13 percent
year-over-year revenue increase driven by an increase in new unit sales,
improved price realization and the impact of the OneGuard and Landmark
acquisitions. AHS’s organic revenue growth was eight percent versus
prior year. Adjusted EBITDA increased 18 percent, or $40 million versus
prior year, primarily reflecting a $47 million increase from the
conversion of higher organic revenue, $12 million associated with the
OneGuard and Landmark acquisitions and a $4 million decrease in other
general and administrative costs, offset, in part, by an $8 million
increase in claims costs, a $6 million increase in customer care center
costs, a $5 million increase in sales and marketing costs and the
non-recurring prior year investment gains of $3 million.
Franchise Services Group
The Franchise Services Group reported an 11 percent year-over-year
revenue increase in the fourth quarter of 2017 driven by higher royalty
fee revenue related to disaster restoration services and janitorial
national accounts revenue, offset, in part, by a decrease in product
sales. Adjusted EBITDA increased five percent, or $1 million, versus
prior year, primarily reflecting a $2 million increase in revenue
conversion, offset, in part, by a $1 million increase in sales and
marketing costs and a $1 million increase in general and administrative
costs.
For the full year, the Franchise Services Group reported a six percent
year-over-year revenue increase primarily driven by higher royalty fee
revenue related to disaster restoration services and janitorial national
accounts revenue, offset, in part, by a decrease in revenue from the
Merry Maids branch conversions, which was completed in 2016. Excluding
the Merry Maids branch conversions and a master distributor acquisition,
revenue would have increased eight percent versus prior year. Adjusted
EBITDA increased 10 percent, or $8 million, versus prior year, primarily
reflecting an $8 million increase from the conversion of higher revenue,
a $1 million decrease in other costs and a $1 million increase related
to previously company-owned Merry Maid branches converted to franchises,
offset, in part, by a $1 million increase in sales and marketing costs.
Cash Flow
For the year ended December 31, 2017, net cash provided from operating
activities from continuing operations increased to $413 million from
$325 million for the year ended December 31, 2016. Net cash provided
from operating activities in 2016 included $90 million in payments
related to fumigation matters.
Net cash used for investing activities from continuing operations was
$85 million for the year ended December 31, 2017 compared to $133
million for the year ended December 31, 2016. During the year ended
December 31, 2017, we used $13 million on business acquisitions compared
to $121 million in the 2016 period.
Net cash used for financing activities from continuing operations was
$152 million for the year ended December 31, 2017 compared to $102
million for the year ended December 31, 2016. During the year ended
December 31, 2017, we used $85 million to purchase 2.2 million shares of
company stock compared to $60 million to purchase 1.6 million shares of
company stock in the 2016 period. Additionally, we used $31 million for
the year ended December 31, 2017 to purchase a portion of our 7.25%
notes maturing in 2038.
Free cash flow(3) was $338 million for the year ended
December 31, 2017 compared to $270 million for the year ended December
31, 2016.
Full-Year 2018 Outlook
The 2018 outlook assumes AHS remains with the Company for the full year
and excludes the impact of any costs related to the planned separation
of AHS in the third quarter of 2018 and any potential acquisitions.
The company expects full-year 2018 revenue to range from $3,015 million
to $3,045 million, or an increase of between four percent and five
percent compared to 2017. Full-year 2018 Adjusted EBITDA is anticipated
to range from $690 million to $705 million, or an increase of between
two percent and four percent compared to 2017.
The company expects organic revenue growth at Terminix to range from one
percent to two percent for full-year 2018 compared to prior year. The
company expects high single-digit organic revenue growth at American
Home Shield and mid-single-digit organic revenue growth at the Franchise
Services Group for full-year 2018 compared to prior year.
A reconciliation of the forward-looking 2018 Adjusted EBITDA outlook to
net income is not being provided as the company does not currently have
sufficient data to accurately estimate the variables and individual
adjustments for such reconciliation.
Other Matters
American Home Shield Spin-Off
On July 26, 2017, the company announced that it intends to separate its
AHS business from its Terminix and Franchise Services Group businesses
by means of a spin-off of the AHS business to company shareholders,
resulting in two publicly traded companies. The spin-off would create
two independent companies each with an enhanced strategic focus,
simplified operating structure, distinct investment identity and strong
financial profile. The transaction is expected to be completed in the
third quarter of 2018, subject to satisfaction of customary conditions,
including the effectiveness of a Registration Statement on Form 10,
receipt of a favorable ruling from the IRS concerning certain tax
matters and final approval by the company’s board of directors, and it
is intended to qualify as a tax-free distribution to the company’s
shareholders for U.S. federal income tax purposes. ServiceMaster chief
executive officer Nik Varty and chief financial officer Tony DiLucente
will remain with ServiceMaster following the separation of the AHS
business.
Copesan Services, Inc. Transaction
On February 26, 2018, ServiceMaster entered into an agreement to
purchase and combine its Terminix national account pest control
operations with Copesan Services, Inc., one of the largest national
providers of commercial pest management in the country. This combination
would significantly improve Terminix’s capabilities in commercial pest
control as Copesan, under its brand, would provide us with significant
expertise, reputation and processes for delivering pest management
solutions to sophisticated commercial customers. The transaction is
expected to close in the next 30 to 45 days, subject to satisfaction of
customary conditions and regulatory approval. This reiterates the strong
commitment ServiceMaster has made to focus on, and grow, the Terminix
commercial pest control business.
Fumigation-Related Matters
As previously disclosed, on January 20, 2017, the company entered into a
plea agreement in connection with the investigation initiated by the
United States Department of Justice related to the U.S. Virgin Islands
matter. In 2017, we pled guilty to four misdemeanor charges. In the
fourth quarter of 2017, the court sentenced us in this matter and, under
the terms of such, we agreed to pay fines, community service and
government costs totaling $11 million. We had previously recorded $10
million of charges for this matter as of December 31, 2016.
Share Repurchase Program
On February 23, 2016, the company’s board of directors authorized a
three-year share repurchase program, under which the company may
purchase up to $300 million of outstanding shares of common stock. No
shares were repurchased during the fourth-quarter 2017. As of December
31, 2017, we have repurchased 3.9 million outstanding shares at an
aggregate cost of $145 million under this program.
Fourth-Quarter 2017 Earnings Conference Call
The company will discuss its fourth-quarter 2017 financial and operating
results during a conference call at 8 a.m. central time (9 a.m. eastern
time) today, February 27, 2018. To participate on the conference call,
interested parties should call 800.939.4079 (or international
participants, 212.231.2902. Additionally, the conference call will be
available via webcast. A slide presentation highlighting the company’s
results will also be available. To participate via webcast and view the
slide presentation, visit the company’s investor
relations home page. The call will be available for replay until
March 29, 2018. To access the replay of this call, please call
800.633.8284 and enter reservation number 21882230 (international
participants: 402.977.9140, reservation number 21882230). You may also
review the webcast on the company’s investor
relations home page.
About ServiceMaster
ServiceMaster Global Holdings, Inc. is a leading provider of essential
residential and commercial services, operating through an extensive
service network of more than 8,000 company-owned locations and franchise
and license agreements. The company’s portfolio of well-recognized
brands includes American Home Shield (home service plans), AmeriSpec
(home inspections), Furniture Medic (cabinet and furniture repair),
Merry Maids (residential cleaning), ServiceMaster Clean (janitorial),
ServiceMaster Restore (disaster restoration) and Terminix (termite and
pest control). The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com
for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster
or Facebook.com/ServiceMaster.
Information Regarding Forward-Looking Statements
This press release contains forward-looking statements and cautionary
statements, including 2018 revenue and Adjusted EBITDA outlook and
organic revenue growth projections, as well as statements with respect
to the potential separation of AHS from ServiceMaster and the
distribution of AHS shares to ServiceMaster shareholders.
Forward-looking statements can be identified by the use of
forward-looking terms such as “believes,” “expects,” “may,” “will,”
“shall,” “should,” “would,” “could,” “seeks,” “aims,” “projects,” “is
optimistic,” “intends,” “plans,” “estimates,” “anticipates” or other
comparable terms. Forward-looking statements are subject to known and
unknown risks and uncertainties, many of which may be beyond our
control, including, without limitation, the risks and uncertainties
discussed in the “Risk Factors” and “Information Regarding
Forward-Looking Statements” sections in the company’s reports filed with
the U.S. Securities and Exchange Commission. Such risks, uncertainties
and changes in circumstances include, but are not limited to:
uncertainties as to the timing of the spin-off or whether it will be
completed at all, the results and impact of the announcement of the
proposed spin-off, the failure to satisfy any conditions to complete the
spin-off, the expected tax treatment of the spin-off, the increased
demands on management to prepare for and accomplish the spin-off, the
incurrence of significant transaction costs, the impact of the spin-off
on the businesses of ServiceMaster and AHS, and the failure to achieve
anticipated benefits of the spin-off. We caution you that
forward-looking statements are not guarantees of future performance or
outcomes and that actual performance and outcomes, including, without
limitation, our actual results of operations, financial condition and
liquidity, and the development of the market segments in which we
operate, may differ materially from those made in or suggested by the
forward-looking statements contained in this press release.
Additional factors that could cause actual results and outcomes to
differ from those reflected in forward-looking statements include,
without limitation, lawsuits, enforcement actions and other claims by
third parties or governmental authorities; compliance with, or violation
of environmental health and safety laws and regulations; the effects of
our substantial indebtedness; changes in interest rates, because a
significant portion of our indebtedness bears interest at variable
rates; weakening general economic conditions; weather conditions and
seasonality; the success of our business strategies, and costs
associated with restructuring initiatives. The company assumes no
obligation to update the information contained herein, which speaks only
as of the date hereof.
Non-GAAP Financial Measures
This press release contains certain non-GAAP financial measures.
Non-GAAP measures should not be considered as an alternative to GAAP
financial measures. Non-GAAP measures may not be calculated or
comparable to similarly titled measures of other companies. See non-GAAP
reconciliations below in this press release for a reconciliation of
these measures to the most directly comparable GAAP financial measures.
Adjusted EBITDA, adjusted net income, adjusted earnings per share and
free cash flow are not measurements of the company’s financial
performance under GAAP and should not be considered as an alternative to
net income, net cash provided by operating activities from continuing
operations or any other performance or liquidity measures derived in
accordance with GAAP. Management uses these non-GAAP financial measures
to facilitate operating performance and liquidity comparisons, as
applicable, from period to period. We believe these non-GAAP financial
measures are useful for investors, analysts and other interested parties
as they facilitate company-to-company operating performance and
liquidity comparisons, as applicable, by excluding potential differences
caused by variations in capital structures, taxation, the age and book
depreciation of facilities and equipment, restructuring initiatives and
equity-based, long-term incentive plans.
_________________________________________________
(1) Adjusted net income is defined as net income before: amortization
expense; 401(k) Plan corrective contribution; fumigation related
matters; insurance reserve adjustment; restructuring charges; gain on
sale of Merry Maids branches; impairment of software and other related
costs; (gain) loss from discontinued operations, net of income taxes;
loss on extinguishment of debt; and the tax impact of the aforementioned
adjustments and the impact of tax law change on deferred taxes. The
company’s definition of adjusted net income may not be comparable to
similarly titled measures of other companies. Adjusted earnings per
share is calculated as adjusted net income divided by the
weighted-average diluted common shares outstanding.
(2) Adjusted EBITDA is defined as net income before: depreciation and
amortization expense; 401(k) Plan corrective contribution; fumigation
related matters; insurance reserve adjustment; non-cash stock-based
compensation expense; restructuring charges; gain on sale of Merry Maids
branches; non-cash impairment of software and other related costs;
(gain) loss from discontinued operations, net of income taxes; provision
for income taxes; loss on extinguishment of debt and interest
expense. The company’s definition of Adjusted EBITDA may not be
comparable to similarly titled measures of other companies.
(3) Free cash flow is defined as net cash provided from operating
activities from continuing operations less property additions, net of
government grant fundings for property additions.
(4) Corporate includes The ServiceMaster Acceptance Company Limited
Partnership (SMAC) and the unallocated expenses of our corporate
functions.
|
SERVICEMASTER GLOBAL HOLDINGS, INC.
Consolidated Statements of Operations and Comprehensive Income
(In millions, except per share data)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
Year Ended
|
|
|
December 31,
|
|
December 31,
|
|
|
2017
|
|
2016
|
|
2017
|
|
2016
|
Revenue
|
|
$666
|
|
$633
|
|
$2,912
|
|
$2,746
|
Cost of services rendered and products sold
|
|
372
|
|
345
|
|
1,552
|
|
1,448
|
Selling and administrative expenses
|
|
182
|
|
166
|
|
773
|
|
711
|
Amortization expense
|
|
6
|
|
8
|
|
27
|
|
33
|
401(k) Plan corrective contribution
|
|
—
|
|
1
|
|
(3)
|
|
2
|
Fumigation related matters
|
|
2
|
|
—
|
|
4
|
|
93
|
Insurance reserve adjustment
|
|
—
|
|
—
|
|
—
|
|
23
|
Impairment of software and other related costs
|
|
—
|
|
—
|
|
2
|
|
1
|
Restructuring charges
|
|
10
|
|
4
|
|
34
|
|
17
|
Gain on sale of Merry Maids branches
|
|
—
|
|
—
|
|
—
|
|
(2)
|
Interest expense
|
|
38
|
|
38
|
|
150
|
|
153
|
Interest and net investment income
|
|
(1)
|
|
(1)
|
|
(4)
|
|
(6)
|
Loss on extinguishment of debt
|
|
—
|
|
32
|
|
6
|
|
32
|
Income from Continuing Operations before Income Taxes
|
|
57
|
|
41
|
|
370
|
|
241
|
Provision for income taxes
|
|
(249)
|
|
9
|
|
(139)
|
|
85
|
Equity in losses of joint venture
|
|
—
|
|
—
|
|
—
|
|
(1)
|
Income from Continuing Operations
|
|
306
|
|
31
|
|
509
|
|
155
|
Gain (loss) from discontinued operations, net of income taxes
|
|
—
|
|
—
|
|
—
|
|
(1)
|
Net Income
|
|
$306
|
|
$31
|
|
$510
|
|
$155
|
Total Comprehensive Income
|
|
$310
|
|
$47
|
|
$518
|
|
$173
|
Weighted-average common shares outstanding - Basic
|
|
135.1
|
|
134.9
|
|
134.4
|
|
135.3
|
Weighted-average common shares outstanding - Diluted
|
|
135.4
|
|
136.6
|
|
135.4
|
|
137.3
|
Basic Earnings Per Share:
|
|
|
|
|
|
|
|
|
Income from Continuing Operations
|
|
$2.26
|
|
$0.23
|
|
$3.79
|
|
$1.15
|
Gain (loss) from discontinued operations, net of income taxes
|
|
—
|
|
—
|
|
—
|
|
—
|
Net Income
|
|
2.26
|
|
0.23
|
|
3.79
|
|
1.14
|
Diluted Earnings Per Share:
|
|
|
|
|
|
|
|
|
Income from Continuing Operations
|
|
$2.26
|
|
$0.23
|
|
$3.76
|
|
$1.13
|
Gain (loss) from discontinued operations, net of income taxes
|
|
—
|
|
—
|
|
—
|
|
—
|
Net Income
|
|
2.26
|
|
0.23
|
|
3.76
|
|
1.13
|
|
|
|
|
|
|
|
|
|
|
SERVICEMASTER GLOBAL HOLDINGS, INC.
Consolidated Statements of Financial Position
(In millions, except share data)
|
|
|
|
|
|
|
|
|
As of
|
|
As of
|
|
|
December 31,
|
|
December 31,
|
|
|
2017
|
|
2016
|
Assets:
|
|
|
|
|
Current Assets:
|
|
|
|
|
Cash and cash equivalents
|
|
$
|
475
|
|
|
$
|
291
|
|
Marketable securities
|
|
|
25
|
|
|
|
25
|
|
Receivables, less allowances of $23 and $22, respectively
|
|
|
570
|
|
|
|
536
|
|
Inventories
|
|
|
41
|
|
|
|
43
|
|
Prepaid expenses and other assets
|
|
|
94
|
|
|
|
70
|
|
Deferred customer acquisition costs
|
|
|
36
|
|
|
|
34
|
|
Total Current Assets
|
|
|
1,242
|
|
|
|
998
|
|
Other Assets:
|
|
|
|
|
Property and equipment, net
|
|
|
237
|
|
|
|
210
|
|
Goodwill
|
|
|
2,256
|
|
|
|
2,247
|
|
Intangible assets, primarily trade names, service marks and
trademarks, net
|
|
|
1,692
|
|
|
|
1,708
|
|
Restricted cash
|
|
|
89
|
|
|
|
95
|
|
Notes receivable
|
|
|
41
|
|
|
|
37
|
|
Long-term marketable securities
|
|
|
22
|
|
|
|
19
|
|
Other assets
|
|
|
68
|
|
|
|
71
|
|
Total Assets
|
|
$
|
5,646
|
|
|
$
|
5,386
|
|
Liabilities and Shareholders' Equity:
|
|
|
|
|
Current Liabilities:
|
|
|
|
|
Accounts payable
|
|
$
|
115
|
|
|
$
|
112
|
|
Accrued liabilities:
|
|
|
|
|
Payroll and related expenses
|
|
|
63
|
|
|
|
54
|
|
Self-insured claims and related expenses
|
|
|
117
|
|
|
|
111
|
|
Accrued interest payable
|
|
|
15
|
|
|
|
16
|
|
Other
|
|
|
56
|
|
|
|
60
|
|
Deferred revenue
|
|
|
663
|
|
|
|
629
|
|
Current portion of long-term debt
|
|
|
144
|
|
|
|
59
|
|
Total Current Liabilities
|
|
|
1,174
|
|
|
|
1,042
|
|
Long-Term Debt
|
|
|
2,643
|
|
|
|
2,772
|
|
Other Long-Term Liabilities:
|
|
|
|
|
Deferred taxes
|
|
|
493
|
|
|
|
719
|
|
Other long-term obligations, primarily self-insured claims
|
|
|
169
|
|
|
|
167
|
|
Total Other Long-Term Liabilities
|
|
|
662
|
|
|
|
886
|
|
Commitments and Contingencies
|
|
|
|
|
Shareholders’ Equity:
|
|
|
|
|
Common stock $0.01 par value (authorized 2,000,000,000 shares with
146,662,232 shares issued and 135,141,048 outstanding at December
31, 2017 and 144,339,338 shares issued and 135,030,283 outstanding
at December 31, 2016)
|
|
|
2
|
|
|
|
2
|
|
Additional paid-in capital
|
|
|
2,321
|
|
|
|
2,274
|
|
Accumulated deficit
|
|
|
(895
|
)
|
|
|
(1,405
|
)
|
Accumulated other comprehensive loss
|
|
|
5
|
|
|
|
(3
|
)
|
Less common stock held in treasury, at cost (11,521,184 shares at
December 31, 2017 and 9,309,055 shares at December 31, 2016)
|
|
|
(267
|
)
|
|
|
(182
|
)
|
Total Shareholders' Equity
|
|
|
1,167
|
|
|
|
686
|
|
Total Liabilities and Shareholders' Equity
|
|
$
|
5,646
|
|
|
$
|
5,386
|
|
|
|
|
|
|
|
|
|
|
|
SERVICEMASTER GLOBAL HOLDINGS, INC.
Consolidated Statements of Cash Flows
(In millions)
|
|
|
|
|
|
|
|
|
Year Ended December 31,
|
|
2017
|
|
2016
|
|
2015
|
Cash and Cash Equivalents and Restricted Cash at Beginning of
Period
|
$
|
386
|
|
|
$
|
296
|
|
|
$
|
389
|
|
Cash Flows from Operating Activities from Continuing Operations:
|
|
|
|
|
|
Net Income
|
|
510
|
|
|
|
155
|
|
|
|
160
|
|
Adjustments to reconcile net income to net cash provided from
operating activities:
|
|
|
|
|
|
(Gain) loss from discontinued operations, net of income taxes
|
|
—
|
|
|
|
1
|
|
|
|
2
|
|
Equity in losses of joint venture
|
|
—
|
|
|
|
1
|
|
|
|
—
|
|
Depreciation expense
|
|
76
|
|
|
|
61
|
|
|
|
47
|
|
Amortization expense
|
|
27
|
|
|
|
33
|
|
|
|
38
|
|
Amortization of debt issuance costs
|
|
5
|
|
|
|
5
|
|
|
|
5
|
|
401(k) Plan corrective contribution
|
|
(3
|
)
|
|
|
2
|
|
|
|
23
|
|
Fumigation related matters
|
|
4
|
|
|
|
93
|
|
|
|
9
|
|
Payments on fumigation related matters
|
|
(12
|
)
|
|
|
(90
|
)
|
|
|
(1
|
)
|
Insurance reserve adjustment
|
|
—
|
|
|
|
23
|
|
|
|
—
|
|
Impairment of software and other related costs
|
|
2
|
|
|
|
1
|
|
|
|
—
|
|
Gain on sale of Merry Maids branches
|
|
—
|
|
|
|
(2
|
)
|
|
|
(7
|
)
|
Loss on extinguishment of debt
|
|
6
|
|
|
|
32
|
|
|
|
58
|
|
Deferred income tax provision
|
|
(226
|
)
|
|
|
22
|
|
|
|
60
|
|
Stock-based compensation expense
|
|
12
|
|
|
|
13
|
|
|
|
10
|
|
Gain on sale of marketable securities
|
|
—
|
|
|
|
(3
|
)
|
|
|
(6
|
)
|
Restructuring charges
|
|
34
|
|
|
|
17
|
|
|
|
5
|
|
Cash payments related to restructuring charges
|
|
(19
|
)
|
|
|
(10
|
)
|
|
|
(7
|
)
|
Other
|
|
9
|
|
|
|
(3
|
)
|
|
|
8
|
|
Change in working capital, net of acquisitions:
|
|
|
|
|
|
Receivables
|
|
(35
|
)
|
|
|
(40
|
)
|
|
|
(44
|
)
|
Inventories and other current assets
|
|
4
|
|
|
|
(6
|
)
|
|
|
5
|
|
Accounts payable
|
|
(1
|
)
|
|
|
7
|
|
|
|
18
|
|
Deferred revenue
|
|
33
|
|
|
|
44
|
|
|
|
38
|
|
Accrued liabilities
|
|
13
|
|
|
|
(28
|
)
|
|
|
1
|
|
Accrued interest payable
|
|
(1
|
)
|
|
|
6
|
|
|
|
(24
|
)
|
Current income taxes
|
|
(23
|
)
|
|
|
(8
|
)
|
|
|
2
|
|
Net Cash Provided from Operating Activities from Continuing
Operations
|
|
413
|
|
|
|
325
|
|
|
|
398
|
|
Cash Flows from Investing Activities from Continuing Operations:
|
|
|
|
|
|
Property additions
|
|
(77
|
)
|
|
|
(56
|
)
|
|
|
(40
|
)
|
Government grant fundings for property additions
|
|
2
|
|
|
|
—
|
|
|
|
—
|
|
Sale of equipment and other assets
|
|
4
|
|
|
|
8
|
|
|
|
14
|
|
Other business acquisitions, net of cash acquired
|
|
(13
|
)
|
|
|
(121
|
)
|
|
|
(92
|
)
|
Purchases of available-for-sale securities
|
|
(46
|
)
|
|
|
(6
|
)
|
|
|
(6
|
)
|
Sales and maturities of available-for-sale securities
|
|
48
|
|
|
|
49
|
|
|
|
32
|
|
Origination of notes receivable
|
|
(102
|
)
|
|
|
(100
|
)
|
|
|
(98
|
)
|
Collections on notes receivable
|
|
100
|
|
|
|
97
|
|
|
|
92
|
|
Other investments
|
|
(1
|
)
|
|
|
(3
|
)
|
|
|
—
|
|
Net Cash Used for Investing Activities from Continuing Operations
|
|
(85
|
)
|
|
|
(133
|
)
|
|
|
(98
|
)
|
Cash Flows from Financing Activities from Continuing Operations:
|
|
|
|
|
|
Borrowings of debt
|
|
—
|
|
|
|
2,400
|
|
|
|
583
|
|
Payments of debt
|
|
(97
|
)
|
|
|
(2,417
|
)
|
|
|
(923
|
)
|
Discount paid on issuance of debt
|
|
—
|
|
|
|
(4
|
)
|
|
|
(2
|
)
|
Debt issuance costs paid
|
|
—
|
|
|
|
(34
|
)
|
|
|
(5
|
)
|
Call premium paid on retirement of debt
|
|
(1
|
)
|
|
|
—
|
|
|
|
(49
|
)
|
Repurchase of common stock and RSU vesting
|
|
(85
|
)
|
|
|
(60
|
)
|
|
|
—
|
|
Issuance of common stock
|
|
30
|
|
|
|
13
|
|
|
|
16
|
|
Net Cash Used for Financing Activities from Continuing Operations
|
|
(152
|
)
|
|
|
(102
|
)
|
|
|
(381
|
)
|
Cash Flows from Discontinued Operations:
|
|
|
|
|
|
Cash used for operating activities
|
|
—
|
|
|
|
—
|
|
|
|
(11
|
)
|
Net Cash Used for Discontinued Operations
|
|
—
|
|
|
|
—
|
|
|
|
(11
|
)
|
Effect of Exchange Rate Changes on Cash
|
|
1
|
|
|
|
—
|
|
|
|
(2
|
)
|
Cash Increase (Decrease) During the Period
|
|
177
|
|
|
|
89
|
|
|
|
(92
|
)
|
Cash and Cash Equivalents and Restricted Cash at End of Period
|
$
|
563
|
|
|
$
|
386
|
|
|
$
|
296
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
The following table presents reconciliations of net income to
adjusted net income.
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
Year Ended
|
|
|
December 31,
|
|
December 31,
|
(In millions, except per share data)
|
|
|
2017
|
|
|
|
2016
|
|
|
|
2017
|
|
|
|
2016
|
|
Net Income
|
|
$
|
306
|
|
|
$
|
31
|
|
|
$
|
510
|
|
|
$
|
155
|
|
Amortization expense
|
|
|
6
|
|
|
|
8
|
|
|
|
27
|
|
|
|
33
|
|
401(k) Plan corrective contribution
|
|
|
—
|
|
|
|
1
|
|
|
|
(3
|
)
|
|
|
2
|
|
Fumigation related matters
|
|
|
2
|
|
|
|
—
|
|
|
|
4
|
|
|
|
93
|
|
Insurance reserve adjustment
|
|
|
—
|
|
|
|
—
|
|
|
|
—
|
|
|
|
23
|
|
Restructuring charges
|
|
|
10
|
|
|
|
4
|
|
|
|
34
|
|
|
|
17
|
|
Gain on sale of Merry Maids branches
|
|
|
—
|
|
|
|
—
|
|
|
|
—
|
|
|
|
(2
|
)
|
Impairment of software and other related costs
|
|
|
—
|
|
|
|
—
|
|
|
|
2
|
|
|
|
1
|
|
(Gain) loss from discontinued operations, net of income taxes
|
|
|
—
|
|
|
|
—
|
|
|
|
—
|
|
|
|
1
|
|
Loss on extinguishment of debt
|
|
|
—
|
|
|
|
32
|
|
|
|
6
|
|
|
|
32
|
|
Tax impact of adjustments
|
|
|
(5
|
)
|
|
|
(17
|
)
|
|
|
(23
|
)
|
|
|
(73
|
)
|
Impact of tax law change on deferred taxes
|
|
|
(271
|
)
|
|
|
—
|
|
|
|
(271
|
)
|
|
|
—
|
|
Adjusted Net Income
|
|
$
|
48
|
|
|
$
|
60
|
|
|
$
|
286
|
|
|
$
|
281
|
|
Weighted average diluted common shares outstanding
|
|
|
135.4
|
|
|
|
136.6
|
|
|
|
135.4
|
|
|
|
137.3
|
|
Adjusted earnings per share
|
|
$
|
0.35
|
|
|
$
|
0.44
|
|
|
$
|
2.11
|
|
|
$
|
2.04
|
|
|
|
|
|
|
|
|
|
|
|
The following table presents reconciliations of net cash provided
from operating activities from continuing operations to free cash
flow.
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
Year Ended
|
|
|
December 31,
|
|
December 31,
|
(In millions)
|
|
|
2017
|
|
|
|
2016
|
|
|
|
2017
|
|
|
|
2016
|
|
Net Cash Provided from Operating Activities from Continuing
Operations
|
|
$
|
73
|
|
|
$
|
111
|
|
|
$
|
413
|
|
|
$
|
325
|
|
Property additions and Government grant fundings for property
additions
|
|
|
(27
|
)
|
|
|
(11
|
)
|
|
|
(75
|
)
|
|
|
(56
|
)
|
Free Cash Flow
|
|
$
|
46
|
|
|
$
|
100
|
|
|
$
|
338
|
|
|
$
|
270
|
|
|
|
|
|
|
|
|
|
|
|
The following table presents reconciliations of net income to
Adjusted EBITDA.
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
Year Ended
|
|
|
December 31,
|
|
December 31,
|
(In millions)
|
|
2017
|
|
2016
|
|
2017
|
|
2016
|
Net Income
|
|
$
|
306
|
|
|
$
|
31
|
|
$
|
510
|
|
|
$
|
155
|
|
Depreciation and amortization expense
|
|
|
26
|
|
|
|
26
|
|
|
103
|
|
|
|
94
|
|
401(k) Plan corrective contribution
|
|
|
—
|
|
|
|
1
|
|
|
(3
|
)
|
|
|
2
|
|
Fumigation related matters
|
|
|
2
|
|
|
|
—
|
|
|
4
|
|
|
|
93
|
|
Insurance reserve adjustment
|
|
|
—
|
|
|
|
—
|
|
|
—
|
|
|
|
23
|
|
Non-cash stock-based compensation expense
|
|
|
2
|
|
|
|
3
|
|
|
12
|
|
|
|
13
|
|
Restructuring charges
|
|
|
10
|
|
|
|
4
|
|
|
34
|
|
|
|
17
|
|
Gain on sale of Merry Maids branches
|
|
|
—
|
|
|
|
—
|
|
|
—
|
|
|
|
(2
|
)
|
Non-cash impairment of software and other related costs
|
|
|
—
|
|
|
|
—
|
|
|
2
|
|
|
|
1
|
|
(Gain) loss from discontinued operations, net of income taxes
|
|
|
—
|
|
|
|
—
|
|
|
—
|
|
|
|
1
|
|
Provision for income taxes
|
|
|
(249
|
)
|
|
|
9
|
|
|
(139
|
)
|
|
|
85
|
|
Loss on extinguishment of debt
|
|
|
—
|
|
|
|
32
|
|
|
6
|
|
|
|
32
|
|
Interest expense
|
|
|
38
|
|
|
|
38
|
|
|
150
|
|
|
|
153
|
|
Adjusted EBITDA
|
|
$
|
135
|
|
|
$
|
144
|
|
$
|
678
|
|
|
$
|
667
|
|
|
|
|
|
|
|
|
|
|
Terminix
|
|
$
|
62
|
|
|
$
|
73
|
|
$
|
330
|
|
|
$
|
371
|
|
American Home Shield
|
|
|
51
|
|
|
|
50
|
|
|
260
|
|
|
|
220
|
|
Franchise Services Group
|
|
|
22
|
|
|
|
21
|
|
|
87
|
|
|
|
79
|
|
Corporate
|
|
|
1
|
|
|
|
—
|
|
|
1
|
|
|
|
(3
|
)
|
Adjusted EBITDA
|
|
$
|
135
|
|
|
$
|
144
|
|
$
|
678
|
|
|
$
|
667
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Terminix Segment
|
|
Revenue by service line is as follows:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
December 31,
|
|
|
|
|
|
|
|
|
|
|
|
|
(In millions)
|
|
2017
|
|
2016
|
|
Growth
|
|
Acquired
|
|
Organic
|
Pest Control
|
|
$
|
209
|
|
$
|
209
|
|
$
|
0
|
|
|
0
|
%
|
|
$
|
1
|
|
0
|
%
|
|
$
|
(1
|
)
|
|
(1
|
)%
|
Termite and Other Services(2)
|
|
|
123
|
|
|
120
|
|
|
3
|
|
|
2
|
%
|
|
|
0
|
|
0
|
%
|
|
|
3
|
|
|
2
|
%
|
Other
|
|
|
21
|
|
|
20
|
|
|
1
|
|
|
6
|
%
|
|
|
—
|
|
—
|
%
|
|
|
1
|
|
|
6
|
%
|
Total revenue
|
|
$
|
353
|
|
$
|
349
|
|
$
|
4
|
|
|
1
|
%
|
|
$
|
1
|
|
0
|
%
|
|
$
|
3
|
|
|
1
|
%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
December 31,
|
|
|
|
|
|
|
|
|
|
|
|
|
(In millions)
|
|
2017
|
|
2016
|
|
Growth
|
|
Acquired
|
|
Organic
|
Pest Control(1)
|
|
$
|
867
|
|
$
|
875
|
|
$
|
(8
|
)
|
|
(1
|
)%
|
|
$
|
8
|
|
1
|
%
|
|
$
|
(16
|
)
|
|
(2
|
)%
|
Termite and Other Services
|
|
|
593
|
|
|
571
|
|
|
22
|
|
|
4
|
%
|
|
|
3
|
|
0
|
%
|
|
|
19
|
|
|
3
|
%
|
Other
|
|
|
81
|
|
|
77
|
|
|
4
|
|
|
5
|
%
|
|
|
—
|
|
—
|
%
|
|
|
4
|
|
|
5
|
%
|
Total revenue
|
|
$
|
1,541
|
|
$
|
1,524
|
|
$
|
18
|
|
|
1
|
%
|
|
$
|
10
|
|
1
|
%
|
|
$
|
7
|
|
|
0
|
%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
(1) For the year ended December 31, 2017, organic pest control revenue
decreased two percent compared to prior year, which was significantly
impacted by a $19 million organic revenue decline associated with
Alterra. Excluding Alterra, organic pest control revenue increased $3
million, or less than one percent.
(2) Termite renewal revenue comprised 47 percent of total revenue from
Termite and Other Services for the both the fourth quarter of 2017 and
2016.
|
American Home Shield Segment
|
|
The table below presents selected operating metrics related to
renewable home service plans and customer retention.
|
|
|
|
|
As of December 31,
|
|
|
2017(1)
|
|
2016(1)
|
American Home Shield
|
|
|
|
|
Growth in Home Service Plans
|
|
6
|
%
|
|
15
|
%
|
Customer Retention Rate
|
|
75
|
%
|
|
76
|
%
|
|
|
|
|
|
|
|
(1) As of December 31, 2017 and 2016, excluding the impact of
acquisitions, the growth in home warranties was six percent and seven
percent, respectively, and the customer retention rate for our American
Home Shield segment was 76 percent and 75 percent, respectively.
|
Franchise Services Group Segment
|
|
Revenue by service line is as follows:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
Year Ended
|
|
% of
|
|
|
December 31,
|
|
December 31,
|
|
Revenue
|
(In millions)
|
|
2017
|
|
2016
|
|
2017
|
|
2016
|
|
2017
|
Royalty Fees
|
|
$
|
32
|
|
$
|
30
|
|
$
|
127
|
|
$
|
120
|
|
60
|
%
|
Company-Owned Merry Maids Branches
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
6
|
|
—
|
%
|
Janitorial National Accounts
|
|
|
15
|
|
|
11
|
|
|
53
|
|
|
43
|
|
25
|
%
|
Sales of Products
|
|
|
4
|
|
|
5
|
|
|
16
|
|
|
16
|
|
7
|
%
|
Other
|
|
|
4
|
|
|
4
|
|
|
17
|
|
|
15
|
|
8
|
%
|
Total revenue
|
|
$
|
55
|
|
$
|
50
|
|
$
|
212
|
|
$
|
200
|
|
100
|
%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
ServiceMaster Global Holdings, Inc.
Investor Relations:
Brian Turcotte, 901-597-3282
Brian.Turcotte@servicemaster.com
or
Media Relations:
Michael Wassmer, 901-597-1706
Michael.Wassmer@servicemaster.com